Privacy Policy

1. Acquisition of Personal Information

The Company shall acquire the personal information of users through legitimate and fair means, clearly indicating the purpose of use in advance.

The Company shall collect the following types of personal information and personal data related to users in the Service:

• ・Information provided by users to the Company when using the Service and at the time of TOBE ID registration with TOBE Co., Ltd. (hereinafter referred to as "TOBE") (TOBE ID and password, user's name, email address, date of birth, gender, address, shipping address for products, telephone number, etc.)
• ・Information automatically acquired by the Company during the use of the Service (usage status of the Service, payment information, IP address, Cookie information, device-specific identification information, etc.)

Please note that payment processing is handled by payment processing service providers, and the Company does not retain credit card information (credit card number, security code). However, the Company may retain only the last four digits of credit card numbers for the management of user payment methods in the Company's services.

2. Purpose of Use of Personal Information

The personal information acquired and managed by the Company shall be used within the scope necessary to achieve the following purposes and shall not be used for other purposes unless consent is obtained from the individual concerned or permitted by law:

• ・Notification by email of the sale of tickets and merchandise requested by customers and related services (providing information such as changes, cancellations, additional releases of performances, next release, etc.)
• ・Notification via email, etc., of tickets, merchandise, and other items handled by the Company
• ・User support for tickets, merchandise, or services (handling inquiries, etc.)
• ・Providing other related or associated services and content on the website
• ・Conducting surveys on usage conditions and environments to create statistical data for the purpose of objectively understanding customer satisfaction

(1) The Company may create anonymized information (information related to individuals obtained by processing personal information so that specific individuals cannot be identified unless compared with other information) in accordance with laws and regulations, and use it for research or improving products and services provided by the Company. When creating anonymized information, the Company will conduct necessary processing in accordance with the standards set by laws and regulations, such as the Personal Information Protection Commission regulations, to ensure that specific individuals cannot be identified unless compared with other information. Additionally, measures will be taken to prevent the leakage of processing methods and information and to handle complaints from users appropriately. The Company will not use such information for identifying individuals or provide it to third parties.

(2) The Company may create anonymized information (information related to individuals obtained by processing personal information so that specific individuals cannot be identified and the processed personal information cannot be restored) in accordance with laws and regulations, and use it for research or improving products and services provided by the Company. When creating anonymized information, the Company will conduct necessary processing in accordance with the standards set by laws and regulations, such as the Personal Information Protection Commission regulations, by removing or taking measures such as deleting specific information that can identify individuals, personal identification codes, codes linking personal information with other information, and unique descriptions. Additionally, measures will be taken to prevent the leakage of processing methods and information and to handle complaints from users appropriately. The Company will not use such information for identifying individuals.

Furthermore, the items of information regarding individuals included in anonymized processed data consist of usage information related to the functions and campaigns of this Service, as well as gender, age, and regional information.

3. Provision of Personal Information to Third Parties

The Company shall not provide personal information to third parties except in the following cases:

• ・When there is consent from the user in advance
• ・When permitted by the Personal Information Protection Law or other laws and regulations
• ・When there is an imminent danger and urgent necessity to protect human life, body, property, etc., and it is difficult to obtain consent from the user
• ・When there is a special need to promote public health or the sound development of children, and it is difficult to obtain consent from the individual concerned.
• ・When it is necessary to cooperate with national agencies, local governments, or persons commissioned by them in performing duties prescribed by laws and regulations, and obtaining consent from the user may hinder the performance of such duties

In addition, the Company may outsource all or part of the handling of personal information to external parties within the scope necessary to achieve the purposes of use specified in (2) above, and may provide personal information to such outsourcing parties. In this case, the Company will conclude contracts regarding the handling of the entrusted personal information with these outsourcing parties and will conduct necessary and appropriate supervision to ensure the secure management of such personal information.

The Company may provide anonymized information or personal data related to individuals to its affiliated companies, consulting companies, partner companies, etc., for the purpose of aggregating and analyzing such information for the improvement of the Service, development of related businesses, and marketing of partner companies. In such cases, when providing information to third parties, it will be done in a manner that cannot identify or specify individuals.

4. Management of Personal Information

The Company shall strive to keep personal information accurate and up-to-date within the scope necessary to achieve the purposes of use, and promptly delete such personal information when it is no longer necessary.

Furthermore, the Company shall properly manage the acquired personal information, take maximum precautions to prevent leakage, loss, or damage, etc., and implement measures for the protection and appropriate handling of personal information, such as conducting internal education for directors and employees on personal information protection, auditing the establishment and compliance status of internal regulations related to personal information protection, implementing entry and exit restrictions in offices, etc., and implementing security measures such as access control and security measures. Additionally, if a separate retention period for personal information is established according to the purpose of use, the Company will appropriately dispose of it after the expiration of the retention period.

5. Requests for Disclosure, Correction, Deletion, Suspension of Use, or Suspension of Provision to Third Parties of Personal Information

Please contact us via the "Inquiry" form (Please note that a procedure for personal identification by written documents may be required).

6. Personal Information Protection on Other Websites

The Company is not responsible for the protection of personal information of users on other websites, etc., linked to sites related to the Company's services, etc., operated by other companies.

7. About Cookies

In order to provide convenient services to users, the Company may use cookies, device fingerprinting, or similar technologies.

This allows the user's device to be recognized when they visit the Company's website again, leading to the provision of more convenient services.

Furthermore, on the Company's website, we use access analysis tools for service improvement. During this process, we may conduct analysis through cookies, device fingerprinting, or similar technologies.

Please refer to the "Google Policies and Terms" for the mechanism of data collection and processing by access analysis tools.

(1) Function of Cookies
Cookies are small pieces of information sent by web servers to users' browsers for the efficient operation of the Internet and may be stored on users' disks as files.

By using cookies, web servers can record information such as which pages users visited. While cookies can identify the computers used by users, individual user identification is not possible until users enter personal information on the Company's website (cookies themselves do not contain information that can identify individuals). Additionally, we may disclose aggregated information processed statistically from information obtained through the use of cookies, but such information does not contain information that can identify individual users.

(2) Purpose of Using Cookies
The purpose of the Company using cookies is to improve and explore better services, and to ensure that users receive our services in a comfortable environment, and we do not use cookies for other purposes.

Various websites on the Internet display advertisements of the Company based on information about past access to our website using cookies, which is provided by third-party ad serving providers.

(3) Rejection of Cookies (Opt-out)
Cookies can be rejected (opted out) easily by simple operations. By rejecting (opting out), information about users can be prevented from being associated with specific browsers. This allows users to reject (opt-out) cookies for advertising distribution by the Company without deleting or changing other cookies associated with their browsers. If you do not wish to receive cookies from the Company, please reject (opt-out) cookies by adjusting the settings of your browser.

8. Improvement Measures

The Company strives to respond appropriately to the needs of users, advancements in IT technology, and changes in other social environments regarding the handling of personal information, and continuously improves various regulations, including this Policy, in a timely and appropriate manner as necessary.

9. Changes

The Company may change this Policy from time to time based on legal compliance, changes in service content, and other business reasons within the scope permitted by law. Changes to this Policy will be posted on the Company's website.

Please contact us if you have any inquiries regarding personal information.