Notice Regarding Performances

▼ Regarding Mobile Tickets and Admission

・To enter, all persons, including accompanying persons, must register as TOBE ID members.

・Please be sure to check the performance date and venue you have won.

・If you won two or more tickets, please distribute them to your accompanying guests before arriving at the venue.

・When a companion receives a mobile ticket from the representative, the companion must link their TOBE ID to their MOALA Account.

・On the day of the performance, we may verify your identity by comparing your TOBE ID registration information with your government-issued ID.
When attending the event, please be sure to bring a government-issued ID that matches your TOBE ID registration information for both the representative and any accompanying guests.

■ Important Notice Regarding Personal ID Certificates

https://ticket.tobe-official.jp/op/id01_e.html

Identity verification process may take time, so please arrive with plenty of time.

Entry will be denied if Personal ID cannot be verified. Thank you for your understanding.

Please note that we reserve the right to refuse entry if you fail to bring the required documents or if they are incomplete, or if we are unable to verify your identity after comparing your government-issued ID with your personal information. Please be aware that the organizer cannot be held responsible for any issues arising from this.

▼ Your Cooperation is Appreciated
(Please also share with your accompanying guests)

・Please use your hand fan (uchiwa) without extending it beyond the range of your own body.

・While fans can bring handheld fans and penlights other than official goods, please refrain from bringing high-intensity penlights or support goods that obstruct the view of other customers.

・The size of the hand fans (uchiwa) that can be brought in is limited to the official merchandise size. Please be considerate of other guests.

・Bringing multiple hand fans (uchiwa) is permitted, but connecting fans together or using two or more hand fans (uchiwa) simultaneously may obstruct the view of other guests. If such behavior is observed, our staff will approach you.Additionally, bringing or using message boards larger than the size of official merchandise is prohibited.

・Please refrain from bringing step stools or other items that may obstruct the view of other customers or interfere with the performance. Our staff may ask you to refrain from such actions.

・Re-entry is prohibited.

・Please refrain from bringing hazardous items or alcoholic beverages into the venue. You may be denied entry if you are under the influence of alcohol.

・Unauthorized photography or recording with cameras or smartphones inside the venue is strictly prohibited.

・Photography during the performance is permitted only with the organizer's permission and only from your own seat using a smartphone. Photography using any auxiliary equipment, such as DSLR cameras, selfie sticks, or smartphone telephoto lenses, is strictly prohibited. When taking photos, please be considerate of other audience members and avoid capturing them in your shots. If you post any recorded footage or photos on social media, please refrain from sharing content that could identify other customers.

・Tickets obtained through unauthorized resale channels are not valid for entry. Please ensure that only the person who applied for the tickets attends. Additionally, viewing from seats other than those won is not permitted.

・Distribution of flyers without permission around the venue is prohibited.

・Please refrain from bringing oversized items that cannot be placed in your seat.

・After the concert, there may be a controlled exit. In the case of a controlled exit, please wait at your seat until instructed.

・Avoid behaviors such as gathering around the venue overnight or early in the morning, which may cause inconvenience to nearby residents.

・We are unable to accept letters or gifts for the artists at the venue. Please understand in advance.

・Failure to comply with other instructions or guidelines from staff may result in denial of entry.

In such cases, refunds for ticket fees, compensation for travel expenses, etc., cannot be provided, so please understand in advance.