FACIAL RECOGNITION
ENTRY GUIDE

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1. Access your MOALA account.
2. Tap the "≡" menu in the top right.
3. Tap "External account linking(外部アカウント連携).
4. Please check if your TOBE ID is "Linked(連携済)".

If it says "Linked(連携済)"

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1. Tap the "≡" menu in the top right and then tap "Account(アカウント)".
2. Tap "Email address(メールアドレス)" under identity verification (eKYC).The address listed here is your MOALA account.(If necessary, please take a note of the address or take a screenshot.)

If it says "Not linked(未連携)"

Please follow the steps below to link your MOALA account and TOBE ID.

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1. Tap the "Connect(連携)" button.
2. Enter your TOBE ID and password and log in.
3. Tap the "Accept(承諾する)" button.

Note:

• Once your MOALA account and TOBE ID are linked, you cannot unlink them.
• If you receive an error stating 'Already linked to another MOALA Account'（すでに他のMOALAアカウントに紐づいてます）when linking your new TOBE ID,You have another MOALA account linked to your TOBE ID.
  Please log out by clicking "Logout(ログアウト)" at the bottom, then log in again with your correct MOALA account.

If you do not have a MOALA account

If you do not have a MOALA account, please register a new one following the steps below.

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1. Access the MOALA account page and tap “Sign Up(新規登録).
2. Enter the email address you want to use for your MOALA account, then tap “Sign Up(新規登録).”
3. A 6-digit verification code will be sent to the email address you entered. Check the code and enter it.
4. Tap “Next(次へ).”
5. Review the Terms of Service and Privacy Policy, check the box, and tap “Agree(同意する).”

Note:

• You do not need to register any information under “Public Profile(公開プロフィール)," "Personal Information(本人情報)," or "My Number Card(マイナンバーカード)" in the MOALA account My Page.

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1. Tap "Photo(顔写真)" on your MOALA account My Page and then tap "Go to registration screen(登録画面へ)".
2. Check the precautions when registering your face photo.
3. Check the consent box and tap "Take Photo(撮影)".
4. Allow camera access.
5. Take a photo so that your face fits within the frame.
6. It must be a photo of your face. If there are no problems, tap the "Register(登録)" button.
7. Please check that the "Face Photo(顔写真)" section says "Registered(登録済み)".
8. You can check the registered face photo.

Note:

• Once a photo has been registered, it cannot be changed for one year to prevent fraud for any reason.
• There is no need to register information in the "Public Profile(公開プロフィール)," "Personal Information(本人情報)," or "My Number Card(マイナンバーカード)" sections on your MOALA account My Page.
• Even if you register your My Number card, you will not be able to enter using facial recognition.

【1】Accompanying Guest Registration *Procedures for the Purchaser

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1. During the Accompanying Guest Registration Period, tap the “Companion Registration / Confirmation(同行者登録・確認)” button displayed in your application history.
2. Enter the TOBE ID (email address) for each accompanying guest’s ticket and tap “Next(次へ).”
3. Confirm the entered TOBE ID (email address) and tap “Register(登録する).”
4. An “Accompanying Guest Registration Guide(同行者登録のご案内)” email will be sent to the accompanying guests. Please inform them to complete the registration process themselves within the application period.

Note:

• The emails mentioned above will be sent from the domain @ticket.tobe-official.jp.
  Please note that you cannot resend these emails yourself, so both the purchaser and the accompanying guests should ensure that they have set their email to receive messages from the above domain in advance.

【2】TOBE ID(email adress) Verification *Procedures for the Accompanying Guests

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1. Tap the accompanying guest registration URL included in the “Accompanying Guest Registration Guide email(同行者登録のご案内メール)”.
2. Confirm that the details of the event for which you are registered as an accompanying guest by the purchaser are correct, then tap “Next(次へ).”
3. Log in with your own TOBE ID.
4. Verification is now complete on this screen. Please inform the purchaser that verification has been completed and ensure that they confirm the verification.

【3】Purchaser Confirmation of Companion Email Verification

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1. Tap the “Accompanying Guest Registration/Confirmation(同行者登録・確認）” button displayed in your application history.
2. Please check that “Verified(認証済み)” is displayed above the TOBE ID (email address) of all the accompanying guests you have registered.

Note:

• If the accompanying guest has not completed the verification procedure, “Not Verified(認証前)” will appear above their TOBE ID (email address).

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1. Tap "Photo(顔写真)" on your MOALA account My Page and then tap "Go to registration screen(登録画面へ)"
2. Check the precautions when registering your face photo.
3. Check the consent box and tap "Take Photo(撮影)".
4. Allow camera access.
5. Take a photo so that your face fits within the frame.
6. It must be a photo of your face. If there are no problems, tap the "Register(登録)" button.
7. Please check that the "Face Photo(顔写真)" section says "Registered(登録済み)"
8. You can check the registered face photo.

Note:

• Once a photo has been registered, it cannot be changed for one year to prevent fraud for any reason.
• There is no need to register information in the "Public Profile(公開プロフィール)," "Personal Information(本人情報)," or "My Number Card(マイナンバーカード)" sections on your MOALA account My Page.
• Even if you register your My Number card, you will not be able to enter using facial recognition.
• A confirmation email will not be sent for companion photo registration. Be sure to check that your registration is complete.

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1. Please access MOALA Ticket using one of the recommended browsers, then tap "Sign Up(新規登録) / Log In(ログイン)".
   • iPhone：Safari(latest version)
   • Android：Chrome(latest version)
2. Log in with your MOALA account linked to your TOBE ID.
3. If you're prompted to select an account, choose the MOALA account associated with your TOBE ID.
4. Please confirm your ticket for the relevant event, then tap the 'Go to Ticket Screen(チケット画面へ)' button.
5. Tap the 'Proceed to Entry Screen(入場画面へ)' button.
6. The displayed QR code is required for entry.

Note:

• The URL is the same for all users. If you have not received the ticket issuance email, please access your ticket from this link.
• Screenshots cannot be used for entry. However, please take a screenshot of your QR code as a backup in case of network issues.

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1. Display the entry screen (QR code) from the MOALA Ticket. *To check how to display it, please refer to "Mobile Ticket Display".
2. Please align your face and the QR code together on the facial recognition tablet screen.
3. Once facial recognition is complete, the tablet screen will display the message "Please Proceed(通過してください)."
4. Once facial recognition is complete, the ticket status will change to "Entered(入場済)," and your seat information will be displayed. If the information does not appear, please try refreshing the page or check your internet connection.

Note

• ・When showing your face to the tablet, please remove hats, sunglasses, masks, and similar items.
• ・At the entrance to the concert both the ticket purchaser and accompanying guests will undergo facial recognition using the photos registered in advance during the designated photo registration period.
• ・Although it is possible to change your registered photo in your MOALA account My Page up until the date of the performance for which you were selected, PLEASE DO NOT make any changes to your photo before entering the concert on the day of the performance.
• ・If you change your registered photo, facial recognition at the time of entry may fail, and you may be asked to verify your identity. Please be aware that this could delay your entry and may prevent you from entering before the performance begins.

Identity Verification

• *On the day of the performance, identity verification may be conducted using a photo ID in addition to facial recognition.
• *All attendees—the purchaser and accompanying guests—must bring a government-issued photo ID.
• *IDs without a photo are not accepted under any circumstances.

Note:

• Guests who do not have a government-issued photo ID must bring two or more specified IDs.
• Presenting two or more IDs without a photo is only allowed for attendees under 18 years old (up to high school students).
• Please check the list of acceptable photo IDs below. IDs other than those specified will not be accepted.

About Acceptable IDs

Note:

• Traditional health insurance cards will no longer be valid after December 1, 2025.
  Attendees under 18 years old (up to high school students) planning to use a health insurance card must present a Certificate of Eligibility after December 2, 2025.

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1. During the resale period, tap "Useful Features(便利な機能)" on the ticket details screen of the event you wish to list.
2. Tap "Resale Listing(リセール出品)".
3. Please be sure to read the important notes for resale listing, then tap "Close(閉じる)."
4. Select the ticket you wish to list.
5. After selecting, tap "Start Listing(出品をはじめる)."
6. The ticket has been moved to the official resale site. Please note that the listing has not yet been completed.
   Please access the official resale site (MOALA Square) and complete the listing process.
   For details on how to list your ticket, please check the "Listing Application(出品申込)" section here.

Note:

• Only the purchaser can list tickets for resale. Tickets for accompanying guests also need to be listed by the purchaser.
• To list a companion's ticket for resale, the ticket needs to be returned to the purchaser by the companion. Please tap "Return to Purchaser(代表者へ返却)" on the ticket you wish to list and complete the return process. Once the return is complete, the purchaser can list the ticket for resale.