to HEROes ～TOBE 3rd Super Live～

FACIAL RECOGNITION
ENTRY GUIDE

日本語ガイドはこちら

At concerts using mobile tickets
(face recognition),
All visitors must register Face photo to MOALA account linked to your TOBE ID.

PURCHASER：must register your photo "within the ticket application period".

ACCOMPANYING GUEST：If your group is selected, each accompanying guest must complete their own face photo registration within the designated period. Detailed instructions will be provided to the purchaser.

Note

  • ・At the entrance to the concert both the ticket purchaser and accompanying guests will undergo facial recognition using the photos registered in advance during the designated photo registration period.
  • ・Although it is possible to change your registered photo in your MOALA account My Page up until the date of the performance for which you were selected, PLEASE DO NOT make any changes to your photo before entering the concert on the day of the performance.

To enter, you will need a "MOALA Ticket
(display in browser)".

When linking your TOBE ID and MOALA account and registering your face photo, please complete the procedure and check using a browser.

*The MOALA Pocket app will not be used.
Please check the information displayed in your browser to confirm whether your TOBE ID and MOALA account are linked and your photo registration status.

Application process

From Ticket Application to Lottery Results
Flowchart from ticket application acceptance to lottery results.. The representative must complete the face photo registration during the period between the start of ticket applications and the announcement of the lottery results. Winners must make the payment after receiving the winner notification. If the face photo is not registered or contains errors, the application will be invalidated.
Accompanying Guest Registration

If you are selected for two or more tickets, the following procedures must be completed within the designated period.

  • *Accompanying guests are required to register in advance with a TOBE ID (free of charge).
  • *Detailed instructions will be provided to the purchaser.
Flowchart for registering companions. The representative must complete the companion registration within the specified period. Each companion must, within the designated period, follow the instructions in the “Companion Registration Guidance Email” sent by the representative and complete the face photo registration using a MOALA account linked to their TOBE ID (email address).
Tickets will only be available for those who have completed
all registration procedures correctly.

Mobile Ticket Issuance Details

Both Purchaser and accompanying guests should check their tickets log in with MOALA Account linked your TOBE ID.

*Even if you have been selected and have already made payment, we will not be able to send tickets for your accompanying guests, so please be sure to complete the procedure correctly within the period.

  • If there is an error in the accompanying guests information registered by the purchaser.
  • If the purchaser has not completed the registration of accompanying guests during the designated period.
  • If the accompanying guests have not completed TOBE ID (email address) verification during the designated period.
  • Even if the accompanying guest registration has been completed, the accompanying guest must complete facial photograph registration within the designated period.

*If the proper procedures cannot be confirmed even after being notified of an invalid ticket, a ticket for the corresponding accompanying guest cannot be provided. Please note that no refund will be issued in such cases.

Facial Recognition Entry for All Attendees on Event Day

Account Linking
- PURCHASER &
Accompanying Guests -

To register your photo, you must register it on the MOALA account linked to your TOBE ID.
First, please check the link status between your TOBE ID and MOALA account .

How to check from your MOALA account My Page

1.

MOALA Account Sign-In Screen

2.

MOALA Account Dashboard: Displays sections such as Public Profile and Identity Verification, etc.

3.

MOALA Account Menu Screen: Includes options for Account Settings, External Account Integration, Ticket Services (MOALA Ticket), and Resale Services (MOALA Square).

4.

External Account Integration Screen: Indicates that the TOBE ID has already been linked.
  1. Access your MOALA account.
  2. Tap the "≡" menu in the top right.
  3. Tap "External account linking(外部アカウント連携).
  4. Please check if your TOBE ID is "Linked(連携済)".

If it says "Linked(連携済)"

1.

MOALA Account Menu Screen: Includes options for Account Settings, External Account Integration, Ticket Services (MOALA Ticket), and Resale Services (MOALA Square).

2.

MOALA Account Dashboard: Displays sections such as Public Profile and Identity Verification, etc.
  1. Tap the "≡" menu in the top right and then tap "Account(アカウント)".
  2. Tap "Email address(メールアドレス)" under identity verification (eKYC).The address listed here is your MOALA account.(If necessary, please take a note of the address or take a screenshot.)

If it says "Not linked(未連携)"

Please follow the steps below to link your MOALA account and TOBE ID.

1.

External Account Linking Confirmation Screen: No accounts currently linked.

2.

Login Form: Enter your email address and password.

3.

Screen for confirming consent to share your TOBE ID, profile information, and fan club membership details with MOALA.
  1. Tap the "Connect(連携)" button.
  2. Enter your TOBE ID and password and log in.
  3. Tap the "Accept(承諾する)" button.

Note

  • ・Once your MOALA account and TOBE ID are linked, you cannot unlink them.
  • ・If you receive an error stating 'Already linked to another MOALA Account'（すでに他のMOALAアカウントに紐づいてます）when linking your new TOBE ID,You have another MOALA account linked to your TOBE ID.
    Please log out by clicking "Logout(ログアウト)" at the bottom, then log in again with your correct MOALA account.

If you do not have a MOALA account

If you do not have a MOALA account, please register a new one following the steps below.

1.

MOALA Account Sign-In Screen.

2.

Email address input screen.

3.

Authentication code entry screen.

4.

Screen providing an overview of the MOALA account.

5.

Screen for confirming agreement to the Terms of Service and Privacy Policy.
  1. Access the MOALA account page and tap “Sign Up(新規登録).
  2. Enter the email address you want to use for your MOALA account, then tap “Sign Up(新規登録).”
  3. A 6-digit verification code will be sent to the email address you entered. Check the code and enter it.
  4. Tap “Next(次へ).”
  5. Review the Terms of Service and Privacy Policy, check the box, and tap “Agree(同意する).”

Note

  • ・You do not need to register any information under “Public Profile(公開プロフィール)," "Personal Information(本人情報)," or "My Number Card(マイナンバーカード)" in the MOALA account My Page.

Face photo registration:
PURCHASER

Please register your photo on your MOALA account My Pagelinked to your TOBE ID.

Note

  • ・PURCHASER must register a photo of themselves "during the ticket application period".
  • ・If the PURCHASER's photo is not registered within the deadline, the application will be invalid.
  • ・If you have already registered your photo, please check that it is correctly registered in your MOALA account linked to your TOBE ID.

Log in to your MOALA account My Page

Please log in with your MOALA account that is linked to your TOBE ID.

If your face photo is [Not registered(未登録)], please register your face photo by following the steps below.

Images where the face photo field on MOALA account My Page is not registered
An image with the face photo already registered on MOALA account My Page

1.

MOALA Account Identity Verification Screen: Includes fields for email address, personal information, facial photo, and My Number card. The facial photo field is highlighted with a red border.

2.

Explanation of Facial Photo Registration.

3.

Important Notes Regarding Facial Photo Registration.

4.

Camera Access Authorization Screen.

5.

Scene Showing a Male Model Being Photographed.

6.

Confirmation Screen: Verify whether the captured photo is acceptable for registration.

7.

MOALA Account Identity Verification Screen: The facial photo field is marked as 'Registered'.

8.

When the facial photo section is expanded, the registered photo is displayed.
  1. Tap "Photo(顔写真)" on your MOALA account My Page and then tap "Go to registration screen(登録画面へ)".
  2. Check the precautions when registering your face photo.
  3. Check the consent box and tap "Take Photo(撮影)".
  4. Allow camera access.
  5. Take a photo so that your face fits within the frame.
  6. It must be a photo of your face. If there are no problems, tap the "Register(登録)" button.
  7. Please check that the "Face Photo(顔写真)" section says "Registered(登録済み)".
  8. You can check the registered face photo.

Note

  • ・Once a photo has been registered, it cannot be changed for one year to prevent fraud for any reason.
  • ・There is no need to register information in the "Public Profile(公開プロフィール)," "Personal Information(本人情報)," or "My Number Card(マイナンバーカード)" sections on your MOALA account My Page.
  • ・Even if you register your My Number card, you will not be able to enter using facial recognition.