Number_i LIVE TOUR No.III
Number_i Fan Club Member Tickets

Ticket Guide

日本語ガイドはこちら

The required procedures and applicable deadlines for the Purchaser and Accompanying Guest differ depending on your ticket application and seat category. Please make sure to complete the appropriate procedures within the designated period.

Purchaser:You must link your TOBE ID with your MOALA account before completing your ticket application.

【For Purchasers Applying for VIP GOLD Seats】

  • You must register a facial photo to the MOALA account linked to your TOBE ID during the ticket application period.
  • If your application is successful for two or more tickets, you must complete the following procedures within the designated period (including the payment period). Detailed instructions will be provided to the Purchaser.
  • Purchaser:Register the Accompanying Guest. (Guests who are not Number_i Official Fan Club members are also eligible.)
  • Accompanying Guest: Register your own facial photo.

Detailed instructions regarding Accompanying Guest registration and facial photo registration will be provided to the Purchaser whose application is successful.

【For Purchasers Applying for Seat Categories Other Than VIP GOLD】

  • If your application is successful for two or more tickets, you must register your Accompanying Guest within the designated period. Detailed instructions will be provided to the Purchaser.

Accompanying Guest:You must register for a TOBE ID (free of charge).

【For Accompanying Guests with VIP GOLD Seats】

  • Within the designated period (including the payment period), you must complete TOBE ID email verification and register a facial photo to the MOALA account linked to your TOBE ID. Detailed instructions will be provided to the Purchaser.

【For Accompanying Guests with Seat Categories Other Than VIP GOLD】

  • You must complete TOBE ID email verification within the designated period. Detailed instructions will be provided to the Purchaser.

Note:

  • Face authentication for this event will be conducted using the facial photo registered by both the Purchaser and the Accompanying Guest during the designated facial photo registration period.
  • Even if the facial photo registered to your MOALA account will have been registered for more than one year by the event date, do not change your facial photo before the date of the event for which your application is successful.

Fan club tickets for this performance will be issued via MOALA Ticket.

Please complete and verify your TOBE ID and MOALA account linking, as well as your facial photo registration, using a web browser.

*The MOALA Pocket app is not used for this event.
Please check the information displayed in your web browser to confirm the status of your TOBE ID and MOALA account linking and facial photo registration.

Application process

From Ticket Application to Lottery Results
Flowchart illustrating the process from ticket application to payment, where the Purchaser applying for VIP GOLD Seats must complete photo registration before lottery results are announced, whereas photo registration is not required for other seat categories, and winners proceed to payment after notification, provided that missing or incomplete photo registration will invalidate the application.
After the Lottery Results

If your application is successful for two or more tickets, the following procedures are required.
The deadline for completing these procedures varies depending on your seat category.

【For Purchasers with VIP GOLD Seats】

You must register your Accompanying Guest within the designated period (including the payment period).

【For Purchasers with Seat Categories Other Than VIP GOLD】

You must register your Accompanying Guest within the designated period.

  • *The Accompanying Guest must register for a TOBE ID (free of charge) in advance.
  • *Detailed instructions will be provided to the Purchaser.
Flowchart illustrating the accompanying guest registration process for winning applications, where the Purchaser must register the Accompanying Guest within the specified period, and the Accompanying Guest must complete TOBE ID email verification verification and authenticate their linked MOALA account following the guidance email, which requires photo registration exclusively for VIP GOLD Seats, whereas photo registration is not required and only account authentication is needed for other seat categories, provided that missing or incomplete photo registration will invalidate the registration and deny entry to the Accompanying Guest.
Tickets will only be issued to those who have completed
all required registration procedures correctly.

Ticket Issuance (Mobile Ticket)

The Purchaser and Accompanying Guest must each log in to MOALA Ticket using the MOALA account linked to their own TOBE ID and check their ticket.

*In the following cases, the Accompanying Guest's ticket will not be made available, even if your application is successful and payment has been completed. Please ensure that all required procedures are completed correctly within the designated period.

  • The Purchaser has entered incorrect information when registering the Accompanying Guest.
  • The Purchaser has not completed Accompanying Guest registration within the designated period.
  • The Accompanying Guest has not completed TOBE ID email verification within the designated period.
  • [For VIP GOLD Seats] Even if Accompanying Guest registration has been completed, the Accompanying Guest has not completed facial photo registration by the registration deadline.

Note:

  • If the required procedures are still not completed correctly after notification regarding an incomplete ticket, the Accompanying Guest's ticket will not be made available. Please note that no refund will be provided in such cases.

Account Linking
- Purchaser &
Accompanying Guests -

All attendees with fan club tickets for this performance must link their TOBE ID with their MOALA account.

How to check from your MOALA account My Page

1.

MOALA Account Sign-In Screen

2.

MOALA Account Dashboard: Displays sections such as Sign-in infomation, User Code and Public Profile etc.

3.

MOALA Account Menu Screen: Includes options for Account Settings, External Account Integration, Ticket Services (MOALA Ticket), and Resale Services (MOALA Square).

4.

External Account Integration Screen: Indicates that the TOBE ID has already been linked.
  1. Access your MOALA account.
  2. Tap the "≡" menu in the top right.
  3. Tap "External account linking.
  4. Please check if your TOBE ID is "Linked".

If it says "Linked(連携済)"

1.

MOALA Account Menu Screen: Includes options for Account Settings, External Account Integration, Ticket Services (MOALA Ticket), and Resale Services (MOALA Square).

2.

MOALA Account Dashboard: The Linked email address is outlined in red.
  1. Tap the "≡" menu in the top right and then tap "Account".
  2. The address listed under "Sign-in information" at the top of the Basic information section is your MOALA account.(If necessary, please take a note of the address or take a screenshot.)

If it says "Not linked(未連携)"

Please follow the steps below to link your MOALA account and TOBE ID.

1.

External Account Linking Confirmation Screen: No accounts currently linked.

2.

Login Form: Enter your email address and password.

3.

Screen for confirming consent to share your TOBE ID, profile information, and fan club membership details with MOALA.
  1. Tap the "Connect" button.
  2. Enter your TOBE ID and password and log in.
  3. Tap the "Accept(承諾する)" button.

Note:

  • Once your MOALA account and TOBE ID are linked, you cannot unlink them.
  • If you receive an error stating 'Already linked to another MOALA Account'（すでに他のMOALAアカウントに紐づいてます）when linking your new TOBE ID,You have another MOALA account linked to your TOBE ID.
    Please log out by clicking "Logout(ログアウト)" at the bottom, then log in again with your correct MOALA account.

If you do not have a MOALA account

If you do not have a MOALA account, please register a new one following the steps below.

1.

MOALA Account Sign-In Screen.

2.

Email address input screen.

3.

Authentication code entry screen.

4.

Screen providing an overview of the MOALA account.

5.

Screen for confirming agreement to the Terms of Service and Privacy Policy.
  1. Access the MOALA account page and tap “Sign Up.
  2. Enter the email address you want to use for your MOALA account, then tap “Sign Up.”
  3. A 6-digit verification code will be sent to the email address you entered. Check the code and enter it.
  4. Tap “Next.”
  5. Review the Terms of Service and Privacy Policy, check the box, and tap “Agree.”

Note:

  • You do not need to register any information under “Public Profile," "Personal Information," or "My Number Card" in the MOALA account My Page.

Face photo registration:
PURCHASER
- For Purchasers Applying for VIP GOLD Seats -

Register your facial photo via the My Page of the MOALA accountlinked to your TOBE ID.

Note:

  • Purchasers applying for VIP GOLD Seats must complete facial photo registration during the ticket application period.
  • If the Purchaser does not complete facial photo registration by the deadline, the ticket application will be invalid.
  • If you have already registered a facial photo, please check that the correct facial photo is registered to the MOALA account linked to your TOBE ID.
  • Facial photo registration is not required for other seat categories.

Log in to your MOALA account My Page

Please log in with your MOALA account that is linked to your TOBE ID.

If purchaser's own face photo is not displayed in the "Face Photo" section of your MOALA Account My Page, please register your face Photo using the following steps.

Images where the face photo field on MOALA account My Page is not registered
An image with the face photo already registered on MOALA account My Page

1.

MOALA Account Identity Verification Screen: The Register button for the profile picture is outlined in red.

2.

Explanation of Facial Photo Registration.

3.

Important Notes Regarding Facial Photo Registration.

4.

Camera Access Authorization Screen.

5.

Scene Showing a Male Model Being Photographed.

6.

Confirmation Screen: Verify whether the captured photo is acceptable for registration.

7.

MOALA Account Identity Verification Screen: The facial photo field is marked as 'Registered'.
  1. Tap "Face Photo" on your MOALA account My Page and then tap "Regster".
  2. Check the precautions when registering your face photo.
  3. Check the consent box and tap "Take Photo".
  4. Allow camera access.
  5. Take a photo so that your face fits within the frame.
  6. It must be a photo of your face. If there are no problems, tap the "Register" button.
  7. Please check that the "Face Photo" section display your face photo.

Note:

  • Once a photo has been registered, it cannot be changed for one year to prevent fraud for any reason.
  • There is no need to register information in the "Public Profile," "Personal Information," or "My Number Card" sections on your MOALA account My Page.
  • Even if you register your My Number card, you will not be able to enter using facial recognition.

Accompanying Guest Registration
- Purchaser -

If you win two or more tickets, the Purchaser must complete the following three procedures for Accompanying Guest Registration.

  1. Accompanying Guest Registration *Procedures for the Purchaser
  2. TOBE ID(email address) Verification *Procedures for the Accompanying Guests
  3. Purchaser Confirmation of Accompanying Guest Email Verification *Procedures for the Purchaser

Please note that the deadline for Accompanying Guest registration varies depending on the seat category of your successful application.

《Accompanying Guest Registration Period》

  • For VIP GOLD Seats: Within the designated period, including the payment period.
  • For Seat Categories Other Than VIP GOLD:Within the designated period.
    *Please note that the designated period varies depending on the performance location.

*If the required procedures are not completed within the designated period, the mobile ticket will not be made available, and the Accompanying Guest will not be admitted to the event.

Note:

  • Please obtain the Accompanying Guest's consent before entering their information.
  • When registering an Accompanying Guest, regardless of seat category, you cannot register as your Accompanying Guest someone who has already been selected for the same performance date and time, regardless of whether or not they have made their payment. Please make sure that you have decided on all Accompanying Guests before submitting your application.
  • MOALA Ticket cannot display multiple tickets for the same performance date and time.
  • Regardless of the seat category, please do not register as your Accompanying Guest anyone who has already been registered as an Accompanying Guest for the same performance date and time.
  • If an Accompanying Guest is registered more than once, the ticket cannot be displayed. In such cases, refunds will not be provided. Please be aware that, depending on the circumstances, duplicate registration may still be completed; however, the ticket will likewise not be available for display.
  • During the Accompanying Guest Registration Period, the “Accompanying Guest Registration/Confirmation” button will become available. Please be sure to complete the registration by the deadline.(Please note that accompanying guest registration cannot be completed if your payment has not yet been completed.)
  • TOBE ID (email address) must be exactly the same as the registered information of your the information registered by the Accompanying Guest, including upper and lower case letters.
  • After the Purchaser registers the Accompanying Guest's TOBE ID (email address), an "Accompanying Guest Registration" email will be sent to the Accompanying Guest.
  • The Accompanying Guest's information can be corrected or changed only during the Accompanying Guest Registration Period and before the Accompanying Guest completes verification.
  • Once verification has been completed, or after the Accompanying Guest Registration Period has ended, the Accompanying Guest's information cannot be registered, corrected, or changed. Please ensure that all procedures are completed correctly within the designated period.
  • If the Accompanying Guest's information is incorrect or the Accompanying Guest has not completed verification, the mobile ticket cannot be made available. Please confirm the correct information with the Accompanying Guest in advance and ensure that they complete verification within the Accompanying Guest Registration Period.
  • In the following cases, the Accompanying Guest's ticket will not be made available, even if your application is successful and payment has been completed. Please ensure that all required procedures are completed correctly within the designated period.
    • - The Purchaser entered incorrect information when registering the Accompanying Guest.
    • - The Purchaser did not complete Accompanying Guest registration within the Accompanying Guest Registration Period.
    • - The Accompanying Guest did not complete TOBE ID email verification within the Accompanying Guest Registration Period.
    • - [For VIP GOLD Seats] Even if Accompanying Guest registration has been completed, the Accompanying Guest did not complete facial photo registration by the facial photo registration deadline.

【1】Accompanying Guest Registration *Procedures for the Purchaser

1.

Event Ticket Details

2.

Enter Companion’s TOBE ID (Email Address)

3.

Confirm Companion’s TOBE ID (Email Address)

4.

Companion Registration Completed
  1. Within the ticket application period, tap the ‘Accompanying Guest Registration/Confirmation(同行者登録・確認)’ button displayed in your application history.
  2. For the number of tickets assigned to accompanying guests, enter each accompanying guest’s TOBE ID (email address) and tap ‘Next(次へ)’.
  3. Confirm the entered TOBE ID (email address) and tap “Register(登録する).”
  4. An “Accompanying Guest Registration Guide(同行者登録のご案内)” email will be sent to the accompanying guests. Please inform them to complete the registration process themselves within the ticket application period.

Note:

  • The emails mentioned above will be sent from the domain @ticket.tobe-official.jp.
    Please note that you cannot resend these emails yourself, so both the purchaser and the accompanying guests should ensure that they have set their email to receive messages from the above domain in advance.

【2】TOBE ID(email address) Verification *Procedures for the Accompanying Guests

Accompanying guests registered by the purchaser must complete TOBE ID (email address) verification by following the steps below during the Accompanying Guest Registration Period. This verification must be completed.

Please note that if Accompanying Guest do not complete verification within the Accompanying Guest Registration Period, mobile tickets for the Accompanying Guest cannot be issued.

1.

Illustration of an email notification

2.

The Accompanying Guests Registration Home Screen

3.

TOBE ID Login Screen

4.

The Accompanying Guests Registration Authentication Completed
  1. Tap the accompanying guest registration URL included in the “Accompanying Guest Registration Guide email(同行者登録のご案内メール)”.
  2. Confirm that the details of the event for which you are registered as an accompanying guest by the purchaser are correct, then tap “Next(次へ).”
  3. Log in with your own TOBE ID.
  4. Verification is now complete on this screen. Please inform the purchaser that verification has been completed and ensure that they confirm the verification.

In case of a verification error

Companion registration authentication error

Please tap the Accompanying Guest registration URL included in the Accompanying Guest Registration Guidance email (同行者登録のご案内メール) and complete the procedure again.

【3】Purchaser Confirmation of Accompanying Guest Email Verification

1.

Event Ticket Details

2.

Companion registration authentication
  1. Tap the “Accompanying Guest Registration/Confirmation(同行者登録・確認）” button displayed in your application history.
  2. Please check that “Verified(認証済み)” is displayed above the TOBE ID (email address) of all the accompanying guests you have registered.

Note:

  • If the accompanying guest has not completed the verification procedure, “Not Verified(認証前)” will appear above their TOBE ID (email address).

Face photo registration:
Accompanying Guests

Accompanying Guests with VIP GOLD Seats must register their own facial photo within the designated period, including the payment period.

It is necessary to register a face photo from your MOALA account My Page, which is linked to your TOBE ID and entered when registering your Accompanying Guest.

If you have already registered your photo, please check that it is correctly registered in your MOALA account linked to your TOBE ID.

Log in to your MOALA account My Page

Please log in with the MOALA account linked to your TOBE ID that you entered when registering your Accompanying Guest.

For details, please see the account linking section above.

If Accompanying guests own face photo is not displayed in the "Face Photo" section of your MOALA Account My Page, please register your face Photo using the following steps.

Images where the face photo field on MOALA account My Page is not registered
An image with the face photo already registered on MOALA account My Page

1.

MOALA Account Identity Verification Screen: The Register button for the profile picture is outlined in red.

2.

Explanation of Facial Photo Registration.

3.

Important Notes Regarding Facial Photo Registration.

4.

Camera Access Authorization Screen.

5.

Scene Showing a Male Model Being Photographed.

6.

Confirmation Screen: Verify whether the captured photo is acceptable for registration.

7.

MOALA Account Identity Verification Screen: The facial photo field is marked as 'Registered'.
  1. Tap "Face Photo" on your MOALA account My Page and then tap "Regster".
  2. Check the precautions when registering your face photo.
  3. Check the consent box and tap "Take Photo".
  4. Allow camera access.
  5. Take a photo so that your face fits within the frame.
  6. It must be a photo of your face. If there are no problems, tap the "Register" button.
  7. Please check that the "Face Photo" section display your face photo.

Note:

  • Once a photo has been registered, it cannot be changed for one year to prevent fraud for any reason.
  • There is no need to register information in the "Public Profile," "Personal Information," or "My Number Card" sections on your MOALA account My Page.
  • Even if you register your My Number card, you will not be able to enter using facial recognition.
  • A confirmation email will not be sent for Accompanying Guest photo registration. Be sure to check that your registration is complete.