FACIAL RECOGNITION
ENTRY GUIDE

日本語ガイドはこちら

At concerts using mobile tickets
(face recognition),
All visitors must register Face photo to MOALA account linked to your TOBE ID.

PURCHASER：must register your photo "within the ticket application period".

ACCOMPANYING GUEST：If your group is selected, each accompanying guest must complete their own face photo registration within the designated period. Detailed instructions will be provided to the purchaser.

Note

  • ・At the entrance to the concert both the ticket purchaser and accompanying guests will undergo facial recognition using the photos registered in advance during the designated photo registration period.
  • ・Although it is possible to change your registered photo in your MOALA account My Page up until the date of the performance for which you were selected, PLEASE DO NOT make any changes to your photo before entering the concert on the day of the performance.

To enter, you will need a "MOALA Ticket
(display in browser)".

When linking your TOBE ID and MOALA account and registering your face photo, please complete the procedure and check using a browser.

*The MOALA Pocket app will not be used.
Please check the information displayed in your browser to confirm whether your TOBE ID and MOALA account are linked and your photo registration status.

Application process

Flowchart from Ticket Application to Lottery Result. The PURCHASER must complete face photo registration during the period between the start of ticket application and the announcement of the lottery results. Failure to register or submitting an invalid photo will result in disqualification of the application. Flowchart for Payment Period After Winning the Lottery. After completing payment for the ticket, the PURCHASER must register the ACCOMPANYING GUEST. The ACCOMPANYING GUEST must complete face photo registration using their MOALA account linked to their TOBE ID (email address), by following the instructions in the Accompanying Guest Registration Guide email sent by the PURCHASER, within the designated period including the payment window.
  • Accompanying Guests Registration:
    Required during the payment period.
  • Registration of accompanying guest’s photo:
    If selected, the companion must complete facial photo registration within the designated period, including the payment period.
Tickets will only be available for those who have completed
all registration procedures correctly.

Mobile Ticket Issuance Details

Both Purchaser and accompanying guests should check their tickets log in with MOALA Account linked your TOBE ID.

*Even if you have been selected and have already made payment, we will not be able to send tickets for your accompanying persons, so please be sure to complete the procedure correctly within the period.

  • If there is an error in the accompanying guests information registered by the purchaser.
  • If the purchaser has not completed the registration of accompanying guests during the payment period.
  • If the accompanying guests have not completed TOBE ID (email address) verification within the payment period.
  • Even if the accompanying guest registration is complete, the accompanying guest has not completed the registration of their face photo within the specified period, including the payment period.

Please ensure all necessary procedures are completed before attending the event.

Facial Recognition Entry for All Attendees on Event Day

Account Linking
- PURCHASER &
Accompanying Guests -

To register your photo, you must register it on the MOALA account linked to your TOBE ID.
First, please check the link status between your TOBE ID and MOALA account .

How to check from your MOALA account My Page

1.

MOALA Account Sign-In Screen

2.

MOALA Account Dashboard: Displays sections such as Public Profile and Identity Verification, etc.

3.

MOALA Account Menu Screen: Includes options for Account Settings, External Account Integration, Ticket Services (MOALA Ticket), and Resale Services (MOALA Square).

4.

External Account Integration Screen: Indicates that the TOBE ID has already been linked.
  1. Access your MOALA account.
  2. Tap the "≡" menu in the top right.
  3. Tap "External account linking(外部アカウント連携).
  4. Please check if your TOBE ID is "Linked(連携済)".

If it says "Linked(連携済)"

1.

MOALA Account Menu Screen: Includes options for Account Settings, External Account Integration, Ticket Services (MOALA Ticket), and Resale Services (MOALA Square).

2.

MOALA Account Dashboard: Displays sections such as Public Profile and Identity Verification, etc.
  1. Tap the "≡" menu in the top right and then tap "Account(アカウント)".
  2. Tap "Email address(メールアドレス)" under identity verification (eKYC).The address listed here is your MOALA account.(If necessary, please take a note of the address or take a screenshot.)

If it says "Not linked(未連携)"

Please follow the steps below to link your MOALA account and TOBE ID.

1.

External Account Linking Confirmation Screen: No accounts currently linked.

2.

Login Form: Enter your email address and password.

3.

Screen for confirming consent to share your TOBE ID, profile information, and fan club membership details with MOALA.
  1. Tap the "Connect(連携)" button.
  2. Enter your TOBE ID and password and log in.
  3. Tap the "Accept(承諾する)" button.

Note

  • ・Once your MOALA account and TOBE ID are linked, you cannot unlink them.
  • ・If you receive an error stating 'Already linked to another MOALA Account'（すでに他のMOALAアカウントに紐づいてます）when linking your new TOBE ID,You have another MOALA account linked to your TOBE ID.
    Please log out by clicking "Logout(ログアウト)" at the bottom, then log in again with your correct MOALA account.

If you do not have a MOALA account

If you do not have a MOALA account, please register a new one following the steps below.

1.

MOALA Account Sign-In Screen.

2.

Email address input screen.

3.

Authentication code entry screen.

4.

Screen providing an overview of the MOALA account.

5.

Screen for confirming agreement to the Terms of Service and Privacy Policy.
  1. Access the MOALA account page and tap “Sign Up(新規登録).
  2. Enter the email address you want to use for your MOALA account, then tap “Sign Up(新規登録).”
  3. A 6-digit verification code will be sent to the email address you entered. Check the code and enter it.
  4. Tap “Next(次へ).”
  5. Review the Terms of Service and Privacy Policy, check the box, and tap “Agree(同意する).”

Note

  • ・You do not need to register any information under “Public Profile(公開プロフィール)," "Personal Information(本人情報)," or "My Number Card(マイナンバーカード)" in the MOALA account My Page.

Face photo registration:
PURCHASER

Please register your photo on your MOALA account My Pagelinked to your TOBE ID.

Note

  • ・PURCHASER must register a photo of themselves "during the ticket application period".
  • ・If the PURCHASER's photo is not registered within the deadline, the application will be invalid.
  • ・If you have already registered your photo, please check that it is correctly registered in your MOALA account linked to your TOBE ID.

Log in to your MOALA account My Page

Please log in with your MOALA account that is linked to your TOBE ID.

If your face photo is [Not registered(未登録)], please register your face photo by following the steps below.

Images where the face photo field on MOALA account My Page is not registered
An image with the face photo already registered on MOALA account My Page

1.

MOALA Account Identity Verification Screen: Includes fields for email address, personal information, facial photo, and My Number card. The facial photo field is highlighted with a red border.

2.

Explanation of Facial Photo Registration.

3.

Important Notes Regarding Facial Photo Registration.

4.

Camera Access Authorization Screen.

5.

Scene Showing a Male Model Being Photographed.

6.

Confirmation Screen: Verify whether the captured photo is acceptable for registration.

7.

MOALA Account Identity Verification Screen: The facial photo field is marked as 'Registered'.

8.

When the facial photo section is expanded, the registered photo is displayed.
  1. Tap "Photo(顔写真)" on your MOALA account My Page and then tap "Go to registration screen(登録画面へ)".
  2. Check the precautions when registering your face photo.
  3. Check the consent box and tap "Take Photo(撮影)".
  4. Allow camera access.
  5. Take a photo so that your face fits within the frame.
  6. It must be a photo of your face. If there are no problems, tap the "Register(登録)" button.
  7. Please check that the "Face Photo(顔写真)" section says "Registered(登録済み)".
  8. You can check the registered face photo.

Note

  • ・Once a photo has been registered, it cannot be changed for one year to prevent fraud for any reason.
  • ・There is no need to register information in the "Public Profile(公開プロフィール)," "Personal Information(本人情報)," or "My Number Card(マイナンバーカード)" sections on your MOALA account My Page.
  • ・Even if you register your My Number card, you will not be able to enter using facial recognition.

Accompanying guest registration
- Both The Purchaser and The Accompanying Guests -

If you win two or more tickets, both the purchaser and the accompanying guests must complete the two procedures listed below during the payment period.
If these procedures are not completed, mobile tickets will not be issued,
and accompanying guests will not be able to enter the venue.

  1. Registration of accompanying guest information (It has to be completed by the purchaser)
  2. TOBE ID (email address) verification(It has to be completed by the accompanying guests)

Note

  • ・Please make sure to decide all accompanying guests in advance before applying.
  • ・When registering accompanying guests, you cannot register anyone who has won a ticket for the same performance date (regardless of whether payment has been made) as an accompanying guests.
  • ・Please be sure to consult with your accompanying guests regarding the application details before completing the application process.
  • ・Please make sure to get the consent of your companion before entering your details.
  • ・To register a companion, please go to the "Application Confirmation Page" after completing the payment procedure. (The "Register/Confirm Companions(同行者登録・確認)" button will be displayed after completing the payment procedure.)
  • ・TOBE ID (email address) must be exactly the same as the registered information of your companion, including upper and lower case letters.
  • ・Once the purchaser enters the accompanying guest’s TOBE ID (email address) on the companion registration page, an email titled “Accompanying Guest Registration Guide(同行者登録のご案内)” will be sent to the accompanying member.
  • ・Corrections or changes to accompanying guest information are allowed only during the payment period and must be made before the guest completes TOBE ID(email adress) verification.
  • ・Once registered, or after the payment period has passed, the accompanying guests information cannot be amended or changed under any circumstances.
  • ・If you make your payment just before the deadline, your companions may not be able to register in time. Please make sure you make your payment with ample time.
  • ・If there are any errors in the companion information you have entered, we will not be able to prepare the mobile ticket, so please be sure to confirm the correct information with your companion in advance.
  • ・Details regarding accompanying guests registration will be provided to the representative of the winning entrant.
  • ・In the following cases, even if you have been selected and have already paid, we will not be able to send tickets to your accompanying guests, so please be sure to complete the correct procedure within the period.
    • - If there is an error in the accompanying guests information registered by the purchaser.
    • - If the purchaser has not completed the registration of accompanying guests during the payment period.
    • - Even if the accompanying guest registration is complete, the accompanying guest has not completed the registration of their face photo within the specified period, including the payment period.

【1】Registration of accompanying guest information (It has to be completed by the purchaser)

1.

Event Ticket Details

2.

Enter Companion’s TOBE ID (Email Address)

3.

Confirm Companion’s TOBE ID (Email Address)

4.

Companion Registration Completed
  1. After completing the payment, tap the “Accompanying Guest Registration/Confirmation(同行者登録・確認）” button displayed in your application history.
  2. Enter the TOBE ID (email address) for each accompanying guest’s ticket and tap “Next(次へ).”
  3. Confirm the entered TOBE ID (email address) and tap “Register(登録する).”
  4. An “Accompanying Guest Registration Guide(同行者登録のご案内)” email will be sent to the accompanying guests. Please inform them to complete the registration process themselves within the application period.

Note

  • ・The emails mentioned above will be sent from the domain @ticket.tobe-official.jp.
    Please note that you cannot resend these emails yourself, so both the purchaser and the accompanying guests should ensure that they have set their email to receive messages from the above domain in advance.

【2】TOBE ID (email address) verification(It has to be completed by the accompanying guests)

Registered accompanying guests are required to complete TOBE ID(email address) verification using the steps below within the payment period in order to register their photo.

Please note that if the verification is not completed within the payment period, mobile tickets for the accompanying guests will not be provided.

1.

Email Notification Illustration

2.

The Accompanying Guests Registration Home Screen

3.

TOBE ID Login Screen

4.

The Accompanying Guests Registration Authentication Completed
  1. Tap the accompanying guest registration URL included in the “Accompanying Guest Registration Guide email(同行者登録のご案内メール)”.
  2. Confirm that the details of the event for which you are registered as an accompanying guest by the purchaser are correct, then tap “Next(次へ).”
  3. Log in with your own TOBE ID.
  4. The process is complete when “Verification Completed(認証が完了しました。)” is displayed. Please inform the purchaser that verification has been completed and remind them to perform a final check.

If a verification error occurs

同行者登録認証エラー画面

Please tap the accompanying guest registration URL included in the "Accompanying Guest Registration Guide Email(同行者登録のご案内メール)" and complete the procedure again.

Final check (to be completed by the purchaser)

1.

イベントチケットの詳細ページ

2.

同行者登録認証後画面
  1. Tap the “Accompanying Guest Registration/Confirmation(同行者登録・確認）” button displayed in your application history.
  2. Please check that “Verified(認証済み)” is displayed above the TOBE ID (email address) of all the accompanying guests you have registered.

Note

  • ・If the accompanying guest has not completed the verification procedure, “Not Verified(認証前)” will appear above their TOBE ID (email address).

Face photo registration:
Accompanying Guest

The accompanying guests must register their own facial photo within the specified period. (Details will be provided to the purchaser.)

It is necessary to register a face photo from your MOALA account My Page, which is linked to your TOBE ID and entered when registering your companion.

If you have already registered your photo, please check that it is correctly registered in your MOALA account linked to your TOBE ID.

Log in to your MOALA account My Page

Please log in with the MOALA account linked to your TOBE ID that you entered when registering your companion.

For details, please see the account linking section above.

If your face photo is [Not registered(未登録)], please register your face photo by following the steps below.

Images where the face photo field on MOALA account My Page is not registered
An image with the face photo already registered on MOALA account My Page

1.

MOALA Account Identity Verification Screen: Includes fields for email address, personal information, facial photo, and My Number card. The facial photo field is highlighted with a red border.

2.

Explanation of Facial Photo Registration.

3.

Important Notes Regarding Facial Photo Registration.

4.

Camera Access Authorization Screen.

5.

Scene Showing a Male Model Being Photographed.

6.

Confirmation Screen: Verify whether the captured photo is acceptable for registration.

7.

MOALA Account Identity Verification Screen: The facial photo field is marked as 'Registered'.

8.

When the facial photo section is expanded, the registered photo is displayed.
  1. Tap "Photo(顔写真)" on your MOALA account My Page and then tap "Go to registration screen(登録画面へ)"
  2. Check the precautions when registering your face photo.
  3. Check the consent box and tap "Take Photo(撮影)".
  4. Allow camera access.
  5. Take a photo so that your face fits within the frame.
  6. It must be a photo of your face. If there are no problems, tap the "Register(登録)" button.
  7. Please check that the "Face Photo(顔写真)" section says "Registered(登録済み)"
  8. You can check the registered face photo.

Note

  • ・Once a photo has been registered, it cannot be changed for one year to prevent fraud for any reason.
  • ・There is no need to register information in the "Public Profile(公開プロフィール)," "Personal Information(本人情報)," or "My Number Card(マイナンバーカード)" sections on your MOALA account My Page.
  • ・Even if you register your My Number card, you will not be able to enter using facial recognition.

Mobile Ticket Display

How to Display the Mobile Ticket

1.

A Button That Navigates to the New User Registration and Login Screen, With an Illustration of a Woman Holding a Penlight and a Fan.

2.

MOALA Account Sign-In Screen

3.

Google Account Selection Screen: Displayed when signing in using a Google account.

4.

List of Event Tickets Owned by the User.

5.

Overview Page of the Selected Event Ticket.

6.

The QR code screen for the selected event ticket.
  1. Please access MOALA Ticket using one of the recommended browsers, then tap "Sign Up(新規登録) / Log In(ログイン)".
    • iPhone：Safari(latest version)
    • Android：Chrome(latest version)
  2. Log in with your MOALA account linked to your TOBE ID.
  3. If you're prompted to select an account, choose the MOALA account associated with your TOBE ID.
  4. Please confirm your ticket for the relevant event, then tap the 'Go to Ticket Screen(チケット画面へ)' button.
  5. Tap the 'Proceed to Entry Screen(入場画面へ)' button.
  6. The displayed QR code is required for entry.

Note

  • ・The URL is the same for all users. If you have not received the ticket issuance email, please access your ticket from this link.
  • ・Screenshots cannot be used for entry. However, please take a screenshot of your QR code as a backup in case of network issues.

If you are unable to see your ticket after logging in

Explanation for when tickets cannot be displayed
  • ・Tickets for the relevant event are not yet available for viewing.
    Please wait until you receive the notification that ticket issuance has started.
  • ・If you are logged in with the wrong MOALA account.
    Please log out once and then log in again with the correct MOALA account.

Regarding Entry

1.

QR Code Screen for the Selected Event Ticket

2.

An Illustration of a Person Presenting a QR Code to a Facial Recognition Device for Identity Verification.

3.

Message Screen Displaying “Please Proceed”.

4.

An Admission Mark Is Added to the QR Code Screen of the Selected Event Ticket After Entry Is Completed
  1. Display the entry screen (QR code) from the MOALA Ticket. *To check how to display it, please refer to "Mobile Ticket Display".
  2. Please align your face and the QR code together on the facial recognition tablet screen.
  3. Once facial recognition is complete, the tablet screen will display the message "Please Proceed(通過してください)."
  4. Once facial recognition is complete, the ticket status will change to "Entered," and your seat information will be displayed. If the information does not appear, please try refreshing the page or check your internet connection.

Note

  • ・When showing your face to the tablet, please remove hats, sunglasses, masks, and similar items.
  • ・At the entrance to the concert both the ticket purchaser and accompanying guests will undergo facial recognition using the photos registered in advance during the designated photo registration period.
  • ・Although it is possible to change your registered photo in your MOALA account My Page up until the date of the performance for which you were selected, PLEASE DO NOT make any changes to your photo before entering the concert on the day of the performance.
  • ・If you change your registered photo, facial recognition at the time of entry may fail, and you may be asked to verify your identity. Please be aware that this could delay your entry and may prevent you from entering before the performance begins.

Resale

If you are applying for expanding seats(開放席), please do not apply for the same performance date and time.

Please click here to see how to purchase via resale.

*Guests who purchased tickets through resale will also enter using facial recognition.

Preparing for resale listing

1.

Overview Page of the Selected Event Ticket.A Link Button Labeled “Useful Features” Is Located at the Bottom of the Screen and Is Highlighted With a Red Border.

2.

The “Useful Features” Menu Is Displayed, Showing Three Buttons From Left to Right: “Entry Requirements,” “Ticket Notes,” and “Resale Listing.” The “Resale Listing” Button Is Highlighted With a Red Border.

3.

Important Notes Regarding the “Resale Listing” Feature.

4.

A List of Tickets Currently Held by the User.

5.

A Ticket Selected From the User's List, Marked With a Check to Indicate It Is Intended for “Resale Listing”.

6.

Confirmation Screen for the “Resale Listing” Process.
  1. During the resale period, tap "Useful Features(便利な機能)" on the ticket details screen of the event you wish to list.
  2. Tap "Resale Listing(リセール出品)".
  3. Please be sure to read the important notes for resale listing, then tap "Close(閉じる)."
  4. Select the ticket you wish to list.
  5. After selecting, tap "Start Listing(出品をはじめる)."
  6. The ticket has been moved to the official resale site. Please note that the listing has not yet been completed.
    Please access the official resale site (MOALA Square) and complete the listing process.
    For details on how to list your ticket, please check the "Listing Application(出品申込)" section here.

Note

  • ・Only the purchaser can list tickets for resale. Tickets for accompanying guests also need to be listed by the purchaser.
  • ・To list a companion's ticket for resale, the ticket needs to be returned to the purchaser by the companion. Please tap "Return to Purchaser(代表者へ返却)" on the ticket you wish to list and complete the return process. Once the return is complete, the purchaser can list the ticket for resale.